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FAQ
WARRANTY
Jewellery: 180 days
Clothing: 30 days
RETURN(S)
If you have not worn your item yet and wish to return it, you may do so and get a full refund. Return your items within 30 days.
Reach out toinfo@carmenlorenza.comto obtain a return label for a nominal fee of€2.95 within NL and €5,95 within the EU.
DO I GET MY MONEY BACK?
Discover our hassle-free return policy: if your item(s) are unworn, you can always get a full refund!
WHEN IS MY ORDER SHIPPED?
Orders are usually shipped within 24 hours.
During sales campaigns, processing may take up to 72 hours. If you need your items delivered urgently, please leave a note, and we'll prioritize your order.